Existing Tenants
We're here to help you make the most of the opportunities that our properties have to offer and support the growth of your business.
Our team
We have a dedicated team responsible for the day-to-day management of our commercial properties.
When you become one of our tenants, we will send you a welcome pack and introduce you to your dedicated property manager.
If your property is at one of our stations, you will also meet the station staff, particularly the station manager and supervisor, as you will be signing in and out through them.
Paying your rent
When you start with us your surveyor will explain what you need pay us for the occupation of your premises - your rent. This is invoiced every quarter. We recommend that you pay by direct debit so you don't need to remember when to pay could also help to reduce your bank charges.
Depending on your property, you may also be charged service charges, insurance or other costs, such as utilities, linked to running your property. Separately you are responsible for paying business rates to the local authority for your property.
Fitting out your property
We're here to help you to keep your property safe and to provide a customer-friendly experience through maintenance and fit-outs. Your designated property surveyor can give you guidance on maintaining your property.
More about property fit-outs and health and safety is on our guidance and policies page.
Security
Security is a top priority and as one of our tenants you play a key role in keeping London safe. Report anything suspicious to a member of TfL staff or contact the British Transport Police (call 0800 40 50 40 or text 61016). In an emergency, you must always call 999.
See more on our guidance and policies page.
Support Partners
We follow guidance from the Royal Institution of Chartered Surveyors (RICS) in managing our properties. Their codes of practice were designed to improve the leasing relationship between tenant customers and landlords. For professional assistance with any leasing or property matters, find out more on the RICS website.
We also work alongside other bodies that can help you run your business. These include:
Mayor of London Growth Hub
The Growth Hub is supported by the Mayor of London, and provides advice and support for running your business in the Capital
Federation of Small Businesses (FSB)
The FSB helps small businesses with advice and business services
The Federation of Independent Retailers (The Fed)
The Fed has practical advice and assistance for newsagents and convenience stores